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Reports
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Amount Disputed
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Countries

Adobe settled for $150 million over subscription traps.
Six weeks later, it bought one.

— documented cases across — countries. Unauthorized renewals, refund denials, dark patterns. Practices that mirror what the U.S. Department of Justice just called illegal — when Adobe did it.

Sources: DOJ Settlement · Adobe Acquisition · Evidence

June 2024
DOJ sues Adobe Hidden fees, obstructed cancellations, ROSCA violations
March 2026
$150M settlement $75M civil penalties + $75M customer remediation
April 2026
Adobe acquires Semrush $1.9B — Semrush becomes wholly-owned subsidiary
Now
— documented complaints Same practices, new owner, ongoing reporting

Charged unfairly by Semrush?

Get a free chargeback letter personalized for your country — and help build the evidence file for regulators.

Get Your Chargeback Letter What to do now

3–5 minutes. Anonymous. Dual purpose: your money back + evidence for authorities.

How It Works

1

Fill Out the Form

Answer questions about your charge, cancellation attempts, and refund requests (takes 3-5 minutes).

2

Two Things Happen

A) You get a personalized chargeback letter with laws for your country, ready to send to your bank.
B) Your anonymized data is added to evidence for consumer protection agencies.

3

Take Action

Send your letter to your bank to get your money back. Aggregated reports help authorities investigate billing practices.

Dual purpose: Each report helps you individually (chargeback letter) and collectively (evidence for regulators).

Common Issues Reported

Unauthorized Renewals

Automatic renewal charges despite cancellation attempts or unclear renewal terms.

Refund Denials

Refused refunds for services not used or unclear billing practices.

Misleading Flows

Dark patterns in cancellation processes or subscription management interfaces.

Customer Service

Difficulty reaching support or unresponsive refund request handling.

Why Report Your Case?

Your report serves two critical purposes:

  • Get your money back: Receive an instant personalized chargeback letter with the correct consumer protection laws for your country (PSD2, FCBA, etc.), pre-filled with your details and ready to send to your bank.
  • Build evidence for authorities: Your anonymized data is aggregated with other reports to help consumer protection agencies (DGCCRF, FTC, CMA) identify systematic billing patterns and take regulatory action.
  • Protect other consumers: Public statistics (with no personal info) inform others about the scope of billing issues and empower them to take action.
  • Complete privacy control: Email is optional, reports are anonymous.
Report Your Case